Privacy Policy

Last updated: May 23, 2026

Who We Are

Hisent is operated by JPGG Limited. Our website address is https://www.hisentbike.com.

This Privacy Policy explains how we collect, use, disclose, store and protect personal data when you visit our website, create an account, place an order, contact us, use our services, or purchase our products through our website or third-party marketplaces.

Personal Data We Collect

We may collect the following categories of personal data:

  • Contact information, such as name, email address, phone number and shipping address.
  • Account information, such as login credentials, account preferences and order history.
  • Order and transaction information, such as order number, purchased products, SKU, quantity, price, payment status, shipping status, invoice and refund information.
  • Delivery and logistics information, such as recipient name, address, phone number, tracking number, warehouse information and carrier status.
  • Customer service information, such as warranty requests, returns, support messages, product issues and related attachments.
  • Technical information, such as IP address, browser type, device information, cookies, log data and website usage information.
  • Marketplace information received from third-party marketplaces where you purchase our products, including order, shipping and customer service information needed to fulfill your order.

How We Use Personal Data

We use personal data for the following purposes:

  • To process, confirm, ship and deliver orders.
  • To provide customer service, warranty support, returns, refunds and after-sales service.
  • To manage customer accounts and order history.
  • To communicate with you about orders, delivery, support requests, product updates and service notices.
  • To operate and improve our website, systems, products and services.
  • To prevent fraud, abuse, security incidents and unauthorized access.
  • To comply with legal, tax, accounting, audit, regulatory and dispute resolution obligations.
  • To perform internal reporting, business analysis and operational management.
  • To send marketing communications where permitted by law and where you have not opted out.

Marketplace and API Data

If you purchase our products through a third-party marketplace, including TEMU or other sales channels, we may receive order-related personal data from that marketplace through seller tools, authorized API integration, reports or manual exports.

We use marketplace data only for order management, fulfillment, shipping, customer service, after-sales support, reporting, legal compliance and related business purposes. We do not sell marketplace customer personal data.

How We Share Personal Data

We may share personal data with the following categories of recipients where necessary:

  • Warehousing, fulfillment and logistics providers, including overseas warehouse operators, WMS providers and shipping carriers.
  • Payment processors, fraud prevention providers and transaction service providers.
  • Marketplace platforms and sales channels where your order was placed.
  • Website, hosting, cloud, email, analytics, customer service and internal system providers.
  • Professional advisers, including accountants, auditors, legal advisers and tax consultants.
  • Government authorities, regulators, courts, law enforcement agencies or other parties where required by law or necessary to protect our legal rights.

We require service providers that process personal data on our behalf to use it only for the services they provide to us and to protect it appropriately.

International Data Transfers

We operate internationally. Your personal data may be collected, stored, accessed or processed in Hong Kong, the United States, mainland China or other countries or regions where we, our service providers, warehouses, logistics partners or technology providers operate.

When we transfer or process personal data across borders, we take reasonable steps to protect the data in accordance with this Privacy Policy and applicable laws.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, keep you logged in, remember preferences, support shopping cart and checkout functions, improve website performance, analyze traffic and provide relevant marketing where permitted.

You can manage cookies through your browser settings. If you disable certain cookies, some website features may not work properly.

Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Order, transaction, shipping, tax, accounting and business records may be retained for up to 7 years where necessary for legal, tax, audit, warranty, dispute resolution and compliance purposes, including under Section 51C of the Hong Kong Inland Revenue Ordinance (Cap.112).

When personal data is no longer needed, we will delete it, anonymize it or otherwise handle it in accordance with applicable law.

Data Security

We take reasonable technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, loss, misuse or destruction.

These measures may include HTTPS/TLS encryption, access control, role-based permissions, authentication, audit logs, secure storage, backup controls and limiting access to personnel and service providers who need the data for business purposes.

No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your Rights

Subject to applicable law, you may have the right to request access to, correction of, deletion of, or a copy of your personal data. You may also request that we stop using your personal data for certain purposes, including direct marketing.

To make a request, please contact us at support@hisentbike.com. We may need to verify your identity before processing your request.

Please note that we may retain certain information where required or permitted by law, including for tax, accounting, audit, security, fraud prevention, warranty, dispute resolution or legal compliance purposes.

Marketing Communications

If you receive marketing emails from us, you may unsubscribe by following the instructions in the email or by contacting us. We will continue to send non-marketing messages where necessary, such as order confirmations, shipping updates, service notices and customer support messages.

Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal data from children under 13. If you believe a child has provided us with personal data, please contact us and we will take appropriate steps to delete it.

Third-Party Websites

Our website may contain links to third-party websites, platforms, social media pages or embedded content. We are not responsible for the privacy practices of those third parties. Please review their privacy policies before providing personal data to them.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date. Your continued use of our website or services after an update means that you acknowledge the updated Privacy Policy.

Contact Us

If you have any questions, requests or complaints about this Privacy Policy or how we handle personal data, please contact us:

Email: support@hisentbike.com

Data Controller: JPGG Limited

Website: https://www.hisentbike.com